Below are the questions we answer most, grouped in one place. Every service page on this site also has its own FAQ specific to that repair — start at the repair hub if you're troubleshooting a specific symptom.
Everything People Ask Us
Why won't my garage door open?
The top causes, in order of how often we see them: a broken torsion spring (look for a visible gap in the spring and listen for a recent loud bang), snapped or off-drum cables, a failed opener drive gear, or the opener trying to lift a door whose springs no longer carry the weight. If the opener hums but the door doesn't move, stop pressing the button — you can burn out the motor. See our repair hub for symptom-by-symptom help.
Why won't my garage door close?
Nine times out of ten it's the safety sensors: the door starts down, reverses, and the opener light flashes. Check that nothing blocks the beam and that both sensor lights are lit steadily. Misaligned or sun-blinded sensors are extremely common in Las Vegas — our sensor repair page explains the fix. Track obstructions and travel-limit problems are the other usual suspects.
How dangerous is a broken spring, really?
Genuinely dangerous. A residential torsion spring is wound with the force needed to lift a door weighing well over a hundred pounds, and it releases that force instantly if mishandled. Winding bars, not screwdrivers, are the correct tool, and knowing the winding sequence matters more than strength. We cover the details on our broken springs page — please don't attempt this one yourself.
Should I repair my door or replace it?
Repair wins when the door's structure is sound and one component failed: springs, cables, rollers, a single panel, sensors. Replacement starts to make sense when multiple panels are damaged, the door is decades old with obsolete parts, sections are rusted through or delaminating, or you're already paying for repeated repairs. Our repair vs. replace guide has a full comparison.
How often should a garage door be serviced?
Once a year for most homes — it's the cheapest insurance a garage door can get. Las Vegas heat and dust are hard on lubrication, weather seals and opener electronics. A tune-up covers lubrication, balance, hardware tightening and a safety-reverse test.
What's that loud grinding / squealing / popping noise?
Squealing usually means dry hinges, springs or rollers; grinding often points to worn rollers or a failing opener gear; a single loud bang is the classic sound of a spring breaking. Our noisy door page matches sounds to causes.
Can you fix just one panel, or do I need a whole new door?
If the door model is still in production and the frame behind the panel is straight, a single panel replacement is often possible and far cheaper than a new door. If panels are discontinued or several are damaged, we'll show you the numbers both ways and let you decide.
My remote works but the wall button doesn't (or vice versa). What gives?
Different signal paths. A dead wall button is usually wiring or the button itself; dead remotes are usually batteries, programming or the opener's radio receiver. Either way it's typically a quick fix — see opener repair.
Do I have to be home for the repair?
For most repairs, yes — we need access to the inside of the garage, and we want to walk you through what we found and have you approve the quote before work starts. For commercial calls we can coordinate with your on-site manager.
Do you charge to come out and look?
Call (725) 237-6688 and tell us what the door is doing; we'll explain how the visit and estimate work before you book anything. You'll always approve a written price before any repair begins.